Return and Refund Policy
At SuCraft, we strive to provide the best products and services to our customers. However, we understand that there may be occasions where a refund is necessary. Please review our refund policy below.
If you notice any quality issues with your item—such as damage, missing parts, or an incorrect item received—please contact us at sucraft9@gmail.com within 24 hours of receiving it. Ensure that the item is in its original condition, unused, with tags attached, and in its original packaging. We will also require proof of purchase for verification.
To initiate a return, simply email us at sucraft9@gmail.com. Upon approval, we’ll send you a prepaid return label and instructions on how to proceed. Kindly note that items sent back without prior approval may not be accepted. Once approved, you have 30 days to ship your item.
For any questions about returns, feel free to reach us at sucraft9@gmail.com.
- Damages and Issues
Please check your order upon arrival. If you notice any issues—such as damage or receiving the wrong item—reach out to us promptly so we can help. Including photos and a brief description of the issue helps us address it efficiently. If the package appears damaged on the outside, you may also record a video while unboxing.
- Exceptions / Non-returnable Items
Certain items cannot be returned, including perishable goods (e.g., food or plants), custom or personalized items, and personal care products. We also cannot accept returns for hazardous materials, flammable liquids, or gases. For any questions about your item’s eligibility, feel free to reach out.
Please note that we cannot accept returns on sale items or gift cards.
- Exchanges
Exchanges are available if your item has quality issues, such as damage or missing parts. The quickest way to exchange is to initiate a return, and once accepted, we will send a replacement item. If the item is temporarily out of stock, we’ll provide a refund.
- Refunds
We’ll notify you once we receive and inspect your return, confirming if a refund is approved. If approved, the refund will be processed to your original payment method. Please allow time for your bank or credit card company to post the refund.
- Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Please review this policy periodically to ensure you are aware of any changes.
- Contact Us
If you have any questions or concerns about our Refund Policy, please contact us at:
Website: sucraft.net
Address: 666-15 155rd ave, Apt 2nd floor, Springfield garden, NY 11413, UNITED STATES
Email Address: sucraft9@gmail.com
Phone Number: +86 55792185
Thank you for choosing us, and we’re here to help with any questions you may have!